Refund and Returns Policy for OutFixly Ltd

Thank you for shopping with OutFixly Ltd. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns
You can return any item within 30 days of receiving your order. To be eligible for a return, the item must be:

  • Unworn, unused, and in the same condition that you received it
  • In its original packaging (if applicable)
  • With proof of purchase (receipt or order confirmation)

To initiate a return, please contact us at hello@outfixly.store with your order number and the item(s) you wish to return.

2. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method, and you will receive the amount within a certain number of days (usually 5-10 business days, depending on your payment provider).

3. Exchanges
If you would like to exchange an item for a different size or color, please follow the returns process and place a new order for the desired item.

4. Non-Returnable Items
Some items are non-returnable, including:

  • Gift cards
  • Items purchased on sale or clearance
  • Any item that is marked as final sale

5. Shipping Costs
You are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item. Shipping fees are non-refundable.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at hello@outfixly.store with your order number and photos of the item. We will resolve the issue by offering a replacement, refund, or other suitable solution.

7. How to Return an Item
To return an item, please follow these steps:

  1. Contact us at hello@outfixly.store to request a return authorization.
  2. Carefully package the item(s) and send them to:
    OutFixly Ltd, 18 Stanley Street, Huddersfield, HD1 3UQ, England, United Kingdom
  3. Include a copy of your receipt or order confirmation with the return.

8. Changes to This Policy
We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us:
Email: hello@outfixly.store
Phone: +44 073 5080 7836
Address: 18 Stanley Street, Huddersfield, HD1 3UQ, England, United Kingdom