Frequently Asked Questions (FAQs)
Welcome to the OutFixly Ltd FAQ page. Here, you’ll find answers to some of the most common questions about our products, orders, shipping, and more. If you need further assistance, feel free to contact us.
1. What products do you sell?
We sell a wide range of men’s clothing, including T-shirts, jackets, and hoodies. All of our products are designed for comfort, style, and versatility.
2. Where do you ship?
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders within the UK. No minimum purchase is required.
4. How long will it take to receive my order?
Orders are processed within 1-2 business days, and you can expect delivery within 3-5 business days, depending on your location. Delivery times may vary due to courier services.
5. Can I track my order?
Yes! Once your order has been shipped, we will send you a tracking number via email so you can monitor your package’s progress.
6. How do I return an item?
We offer a 30-day return policy. To return an item, please ensure it is unused, in its original packaging, and in the same condition you received it. Contact us at hello@outfixly.store to initiate the return.
7. How can I exchange an item?
If you’d like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. Follow our Refund and Returns Policy for more details.
8. Do you accept international orders?
At this time, we only accept orders from within the United Kingdom.
9. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other available methods at checkout.
10. How secure is my payment information?
We take the security of your payment information seriously. All transactions on our website are processed securely through encrypted payment gateways. We do not store your credit card details.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at hello@outfixly.store with your order number and photos of the item. We will assist you in resolving the issue by offering a replacement or refund.
12. Can I cancel my order?
Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible at hello@outfixly.store. Once the order has been processed or shipped, it cannot be canceled.
13. Do you offer gift cards?
At this time, we do not offer gift cards. However, this may be something we consider in the future.
14. How can I contact customer service?
If you have any questions or need assistance, please feel free to contact us:
- Email: hello@outfixly.store
- Phone: +44 073 5080 7836
- Address: 18 Stanley Street, Huddersfield, HD1 3UQ, England, United Kingdom
Feel free to adjust any of the questions or answers based on your business specifics. Let me know if you’d like to add or modify any details!
